Effective Date: 1 April 2026
Voluntary Refund Period. If you are not satisfied with the Software for any reason, you may request a full refund within fourteen (14) days of your original purchase date, no questions asked. To request a refund, contact Licensor at support@tempercad.com. Refunds are processed through Lemon Squeezy. Upon receiving a valid refund request, Licensor will initiate the refund via the Lemon Squeezy platform. Processing times may vary depending on your payment provider.
Refunds Initiated by the Merchant of Record. As merchant of record, Lemon Squeezy may, under its own policies, issue refunds independently of Licensor (for example, to resolve payment disputes or prevent chargebacks). Licensor is not liable for any refund issued by Lemon Squeezy under its own policies, and you should refer to Lemon Squeezy's Buyers Terms for details. Any license associated with a refunded purchase - whether the refund was initiated by Licensor or by Lemon Squeezy - will be deactivated, and you must cease all use of the Software upon deactivation.
Australian Consumer Law Remedies. If the Software has a major failure as defined under the Australian Consumer Law, you are entitled to a replacement or refund. For minor failures, Licensor will endeavour to resolve the issue within a reasonable timeframe. These remedies apply regardless of and in addition to the voluntary refund period above.
This Refund Policy forms part of the Temper End-User License Agreement (section 11). In the event of any inconsistency between this page and the EULA, the EULA prevails.